Global Business Services

The Highlands and Islands is a leading location for Global Business Services (GBS) activity demonstrated by:-

  • Track record of investment success from large GBS operators
  • Embedded talent pool with exceptional levels of employee loyalty and very low staff turnover
  • Location of choice for operators piloting new ways of working, homeworking and automation
  • Cost competitive onshore UK location
  • Perfectly placed geographically to serve European and US clients
  • Excellent Quality of Life
     

One of the region’s most important sectors, the global business services industry has enjoyed steady growth in the Highlands and Islands since the early 1990s.

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The continued and growing presence of major multinational organisations is testament to the region’s successful track record in delivering such services, especially those relating to telecommunications and IT/computing. Businesses operating in the region excel particularly well in critical business performance areas such a customer satisfaction, call resolution, staff retention and low absenteeism. Employers also report that operations in the Highlands and Islands consistently perform better than centres elsewhere in the UK.

Throughout the Highlands and Islands the sector employs over 3,000, spread across contact centre, non-voice business services and knowledge-based processes. Services delivered for the Telecommunications and ICT sector dominates employment in the sector.

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Business services in the Highlands and Islands

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Key Contacts

Global Business Services

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